RETURNS & EXCHANGE

It is important for us that you are satisfied with your purchase, you therefore have 14 days (right to return) from the date you receive the goods. You have the right to open the package and check that the product are ok. You as a consumer are however responsible for any loss of value of the goods resulting from the handling of the products beyond what is required to determine the nature, characteristics and function. Note that the right of return does not apply to lingerie.
 

Due to the product's potential value reduction, we recommend that you send the item back in the original packaging and label remain in the garment.

Return Christmas presents
We are extending the right of return for Christmas presents purchased from November 16th, 2023. Instead of the 14 days (right to return) that we normally have, you can return Christmas presents up to January 10th, 2024.

For bulky or heavy packages over 20 kg that require home delivery, please contact webshop@casall.com and we will help you with your return. Please note that products can't be used and should be sent back in their original packaging for a refund. If the product is assembled or used we will make a 20% price reduction when we refund.

1. Register your return: Use the link you received with the delivery confirmation or click to register here.
2. Pack your item: Place the items in their original packaging and close it up. Place the return label over the old label, right on the package.
3. Return: Drop off the parcel at the nearest UPS Access Point. When your return is registered online and we receive your package you´ll be refunded shortly.

Please note that a flat return shipping fee of 5 € will be deducted from your refund, for bulky orders the return fee is 50 €. If you return an item(s), the shipping fee paid at the time of purchase will be refunded.

Of course! You can return products that you have bought during sale periods as well. Note that underwear are non-refundable, due to hygienic reasons.

If you are not satisfied with your purchase and want to replace a product, please send it back to us for a full refund. Then you can at your convenience, place a new order for the goods you wish to receive instead. Please note that we do not offer the possibility to directly exchange your goods.